EFFECT OF ISO 9001: 2008 ON THE MOTIVATION AND PERFORMANCE OF STUDY EMPLOYEES AT THE STATE CIVIL SERVICES OFFICE CLASS 1 IMMIGRATION SURABAYA

This research is interesting to discuss the effect of ISO 9001:2008 on employee performance and motivation in State Civil Apparatus (ASN) office. Surabaya City 1st class immigration service. In this study, method used a quantitative approach with type explanatory research. The sampling technique was based purposive total approximately 70 civil servants. data collection questionnaire documentation, while analysis study statistical test using SmartPLS. results indicate that quality management standard influences level 1 office Surabaya. also show one variable dimensions an infrastructure dominant performance. Performance public services outputs produced shows organization. Public government have always been spotlight by some people. condition causes need for improvement service standards. To improve quality, you can use system. addition performance, change built up from organization impacts role 9001